Why website infrastructure matters more for modern brands
A company’s website is often the first place potential customers go when they want to learn more about a brand. Whether someone arrives through a search engine, a social media campaign, a media mention, or a digital advertisement, the website has to deliver a reliable...
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Crisis Comms & Media Monitoring
Crisis management has become a 24/7 expectation—but most companies still aren’t prepared
Organizations live in an always on environment where a single comment, customer complaint or internal issue can gain attention within moments. Companies often underestimate how quickly a situation can escalate and how many channels can amplify it. The expectation that...
The future of media monitoring: Smart analytics and real-time insights
News and ideas are circulated more quickly than ever in our modern world. Information about a firm, brand, or public figure may easily reach a worldwide audience in a matter of minutes due to the millions of posts, videos, and articles that are published online every...
The death of traditional crisis management: Why speed isn’t enough anymore
For decades, the mantra in public relations has been simple: when a crisis hits, act fast. The idea was that a rapid response would allow brands to control the narrative and mitigate damage before the situation spiraled out of control. Seems logical, right? ...
PR Tech & AI
PR has always been System 2 work. AI is making it System 1.
Jessie Chambers is a travel writer with bylines across the British national press. Her face is AI-generated. Her articles are AI-generated. Her employer, the company Global Work and Travel, told Press Gazette in February 2026 that she does not exist. The...
Wikipedia now accounts for nearly half of ChatGPT’s top citations—many brands are getting the work catastrophically wrong
There is one fact every CMO should commit to memory in 2026. Wikipedia accounts for 47.9 percent of ChatGPT's top-cited sources for factual queries. For most factual questions about a brand, a founder, a product, or a category, Wikipedia presence is not a factor in...
The AI-to-AI funnel: How to succeed when your pitch is read by an algorithm, not a journalist
Every morning, thousands of public relations professionals click "send" on their carefully crafted media pitches, visualizing a reporter sitting at their desk, sipping coffee, and reading their clever subject line. That visualization is rapidly becoming a relic of the...
Content & Media Relations
The AI readiness crisis in business education—and what it means for communications
The 5W AI Business School Index 2026 ranks 60 business schools across 14 countries on AI readiness. The results should concern anyone in the communications industry who hires, advises, or competes against MBA-educated executives. Stanford GSB ranked #1 with a score of...
Journalists need context more than content—here’s why
Every day, journalists receive a constant stream of press releases, company updates, product announcements, and opinion pieces. At the same time, brands are producing more content than ever, hoping that greater output will translate into greater visibility. While this...
Inside the first AI ranking of South Florida’s top 20 luxury buildings—and what it reveals
Cipriani leads at 94. Bentley at 91. Aston Martin at 89. The gaps tell you exactly how the AI engines decide who gets recommended. A ChatGPT prompt about the best new luxury condos in Miami returns three buildings. Not thirty. That is the entire structural break in...