Wikipedia now accounts for nearly half of ChatGPT’s top citations—many brands are getting the work catastrophically wrong
There is one fact every CMO should commit to memory in 2026. Wikipedia accounts for 47.9 percent of ChatGPT's top-cited sources for factual queries. For most factual questions about a brand, a founder, a product, or a category, Wikipedia presence is not a factor in...
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Crisis Comms & Media Monitoring
Strategies for turning monitoring insights into reputation-building action in 2026
Online conversations about brands shape customers’ trust and increase their expectations for better services. However, building a robust reputation requires more than just online conversations and media mentions. Trust grows through a combination of multiple efforts,...
Crisis management for consumer brands: A new PR playbook
In today’s highly connected environment, consumer brands face challenges that can escalate quickly and leave lasting impressions. Whether it is a misstep in messaging, a product recall, or a social media controversy, the speed at which information spreads demands a...
From enterprise to startup—why media monitoring matters for every business
A few months ago, a small neighborhood café posted a simple photo of their morning special, a latte and a lemon tart, on social media. A local food blogger reshared it, a micro-influencer praised it, and suddenly the café had a line around the block. The owner did not...
PR Tech & AI
How AI Is redefining media relations and crisis management
In an era where news travels at the speed of a tweet and a brand’s reputation can change within hours, the role of artificial intelligence has become indispensable in public relations. For years, PR professionals have relied on intuition, experience, and relationship...
Can AI write better press releases than you? How PR tools boost SEO—and where human expertise remains key
Nobody could have predicted a few years ago that a digital assistant would influence how the world hears your narrative. However, now we have brands utilizing algorithms to craft headlines that reach millions of people, while public relations teams use AI technologies...
The future of PR in the age of AI: Smarter campaigns, deeper connections
Public relations has always been about creating meaningful connections between brands and their audiences. But in today’s hyper-digital world, attention is fleeting, and traditional methods often fall short. This is where Artificial Intelligence (AI) is reshaping the...
Content & Media Relations
AI-powered media outreach: Rethinking how PR connects with journalists
For decades, public relations teams have relied on traditional methods to connect with journalists. Press releases, cold emails, phone calls, and follow-up sequences formed the backbone of media outreach strategies. While these methods were effective in a pre-digital...
Stop pitching journalists like it’s 2019: The new rules of media relations nobody wants to admit
The media landscape has changed more in the last five years than it did in the previous twenty. Journalists are understaffed, over-pitched, and working in newsrooms where one person now covers beats that used to belong to three. Yet somehow, PR pitches keep arriving...
Journalists aren’t ignoring you, your story just isn’t worth covering yet
Many companies believe low media coverage stems from poor visibility. Teams send pitches, complete follow-ups, and when results disappoint, they think reporters are overlooking them. Yet that belief isn’t only incorrect; it wastes budget. It pulls attention from the...