Integrating a website chatbot: A practical guide for PR and communication teams
A reporter emails your newsroom at 9:47 p.m. ET about embargo timing. Your website chatbot replies with the approved line and routes the request. No one is awake, and the reporter still meets the deadline. That’s the benefit of integrating a website chatbot built for...
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Crisis Comms & Media Monitoring
Sports crisis: Kawhi’s No Response to No-Show Job Accusation is a Risky Move
When news broke that the Los Angeles Clippers were being accused of circumventing the NBA salary cap by creating a $28 million bogus job for star Kawhi Leonard, it was an “Aha!” moment for many fans. After all, it was a shock in 2019 that the Clippers came out of...
Why investors can’t ignore AI-powered media monitoring in the age of misinformation
A single misleading story about leadership changes, product failures, or regulatory trouble can trigger panic selling within hours. By the time corrections appear, the damage is already done. Investors who rely only on financial reports and market data risk being...
Crisis communication in the age of supply chain disruptions
In today’s interconnected global economy, supply chain disruptions can escalate into full-blown corporate crises within hours. From delayed shipments to logistical bottlenecks, operational setbacks no longer stay behind the scenes. They often become headlines. For...
PR Tech & AI
AI + business process automation: How artificial intelligence is redefining marketing workflow automation
Marketing today is nothing like what it was a couple of decades ago. When channels were fewer and content demand was lower, teams could afford to move slower. But today? You are expected to: Run personalized, multi-channel campaigns, React to market shifts in real...
5 ways AI is transforming the public relations industry
Artificial intelligence has rapidly become one of the most transformative forces across every industry, and public relations is no exception. From automating routine tasks to offering deeper audience insights, AI is reshaping how PR professionals strategize,...
AI + human media monitoring: A 2025 playbook for signal over noise
4 questions covered in this article: How can AI and humans work together to reduce noise in media monitoring? Which 2025 audience trends matter most for setting alert thresholds? How should teams design a human-in-the-loop workflow from triage to decisions? Why use a...
Content & Media Relations
The power of the press release: Which kinds of announcements work best for new businesses?
Many new business owners believe press releases are outdated in today's digital world. This myth couldn’t be further from the truth. Writing a press release can effectively launch your business, generate buzz, and attract attention from potential customers and...
How communications agencies actually drive brand growth with UGC
Performance marketers are hitting a wall. Costs keep climbing, CTRs are sliding, and creative fatigue is everywhere. Meanwhile, people scroll past polished ads without a second look, but stop for short videos shot by someone who actually tried the product. That’s what...
Maximizing brand coverage and analysis in the digital age
The internet and related technologies continue to transform the PR industry. In 2025, 33% of consumers found new brands and products via search engines, while 30% did so through social media ads, with the value of digital marketing projected to reach $1.3 trillion by...