How to create content that builds trust and grows your online presence
For small business owners, a strong online presence can feel out of reach when posts look polished but don’t spark replies, clicks, or calls. The core challenge is consistency: without brand-consistent messaging, even frequent updates can read as noise and leave...
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Crisis Comms & Media Monitoring
Crisis management has become a 24/7 expectation—but most companies still aren’t prepared
Organizations live in an always on environment where a single comment, customer complaint or internal issue can gain attention within moments. Companies often underestimate how quickly a situation can escalate and how many channels can amplify it. The expectation that...
The future of media monitoring: Smart analytics and real-time insights
News and ideas are circulated more quickly than ever in our modern world. Information about a firm, brand, or public figure may easily reach a worldwide audience in a matter of minutes due to the millions of posts, videos, and articles that are published online every...
The death of traditional crisis management: Why speed isn’t enough anymore
For decades, the mantra in public relations has been simple: when a crisis hits, act fast. The idea was that a rapid response would allow brands to control the narrative and mitigate damage before the situation spiraled out of control. Seems logical, right? ...
PR Tech & AI
What happens when AI describes your brand better than you do?
For years, brands have invested heavily in shaping how they are perceived. From polished website copy and carefully crafted mission statements to PR campaigns and thought leadership initiatives, organizations have traditionally maintained significant control over...
PR has always been System 2 work. AI is making it System 1.
Jessie Chambers is a travel writer with bylines across the British national press. Her face is AI-generated. Her articles are AI-generated. Her employer, the company Global Work and Travel, told Press Gazette in February 2026 that she does not exist. The...
Wikipedia now accounts for nearly half of ChatGPT’s top citations—many brands are getting the work catastrophically wrong
There is one fact every CMO should commit to memory in 2026. Wikipedia accounts for 47.9 percent of ChatGPT's top-cited sources for factual queries. For most factual questions about a brand, a founder, a product, or a category, Wikipedia presence is not a factor in...
Content & Media Relations
Why every PR campaign needs a ‘second audience’ strategy
For decades, a successful PR strategy has centred on understanding people. Communications teams have carefully shaped messages for journalists, customers, investors, employees and other stakeholders, recognising that each audience influences how a brand is perceived....
The AI readiness crisis in business education—and what it means for communications
The 5W AI Business School Index 2026 ranks 60 business schools across 14 countries on AI readiness. The results should concern anyone in the communications industry who hires, advises, or competes against MBA-educated executives. Stanford GSB ranked #1 with a score of...
Journalists need context more than content—here’s why
Every day, journalists receive a constant stream of press releases, company updates, product announcements, and opinion pieces. At the same time, brands are producing more content than ever, hoping that greater output will translate into greater visibility. While this...