Reputational risks can surface overnight, putting any brand in the spotlight for the wrong reasons. Without a solid crisis communication plan, a minor issue can quickly spiral out of control. Whether you’re putting out fires due to a product recall or a data breach,...
Measuring PR success: Going beyond traditional metrics and defining 9 KPIs
In the world of PR, people often measure success by the impact it creates, the brand awareness it generates, and the relationships it cultivates. As a PR professional, it's essential to align your efforts with overarching business goals and objectives. But when it’s...
7 steps for writing an effective social media monitoring brief
When you’re in the PR industry, monitoring social media becomes part of the job. After all, that’s where you find answers to your burning questions like: “What are our customers talking about?” “How do people perceive our brand image?” “What trends should we pay...
How to create a demand-generation marketing plan that prioritizes customers
Creating awareness about your next big launch, roll-out, or drop is an exciting, albeit stressful time. But when you aim to design a demand-generation marketing plan that focuses on people who have already purchased from you, the work isn’t just easier, it’s more...
7 ways to turn Instagram profiles into networking opportunities
In the PR industry, we all know it’s all about who you know. The right person at the right company at the right time can help you close a partnership or deal you used to only dream about. From locking arms to achieve higher growth goals together to solidifying a...
7 ways to use social media monitoring to get inside your prospect’s head
By now you should know that social media is absolutely vital for a modern business. While that might be common knowledge, few people actually know what it really means. Obviously, social media is important, but how does one use it effectively? The answer to that is...
4 marketing strategies for using Instagram Stories to gain a competitive advantage
Here's a riddle for you—which format is more interactive on Instagram? Is it Reels, Stories, or Posts? Drum roll please…it's Instagram Stories. If you skip publishing content on your Instagram feed for a week, your audience won't skip a beat. But, if you stop...
6 ways to use video storytelling to create a connection with your audience
Video is an integral part of the buying journey for consumers in the digital world. In fact, 50 percent of people on the internet watch videos and product demos before purchasing anything. That’s right. What once was the latest marketing trend has now become a...
6 tips for capitalizing on digital PR to build influencer relationships
Helping your business thrive in today’s constantly evolving digital PR landscape means accessing its most effective tools. This means that if you’re not already thinking about how to develop influencer partnerships, you should be. According to Statista, the global...
4 surefire ways to attract new customers and build brand loyalty during the holiday season
The holiday season is one of the busiest shopping times of the year, with 91 percent of consumers planning to celebrate the winter holidays. And according to the National Retail Federation, the holiday season drives 19 percent of annual sales across industries. It's...
How the pandemic changed the way brands communicate with customers
Now that the pandemic has hopefully passed and we're all feeling a little more optimistic about the future, it's time to look at post-pandemic brand communication and what has changed in the way brands communicate with customers. Consumers expect companies to respond...