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Agility Support Metrics

All results based on last 90 days, updated weekly

CSAT Score: 96.4%

Customer Satisfaction score (CSAT) is an industry-standard customer experience metric that measures overall satisfaction with the product, service, or support interaction. A score of 90 or above is considered excellent.

Support Response and Resolution Times

Support Response Time

Support Close Time

 

Agility Customer Support Feedback

Last 15 responses.
Responses are posted exactly as typed in customer feedback forms.

  • He did great
  • very helpful and efficient
  • great help!
  • Extremely helpful and efficient
  • Right on it!
  • Top explanation and demonstration, really quick and efficient. Thank you
  • Paul has been very helpful this past week. Very nice as well
  • Quick response and was the help i needed on reporitng
  • Timely and through explanations
  • Asked my question at 1:37 and Gracie was on it by 1:38! Thanks again!!!
  • Very Responsive and looks like he fixed everything. thanks!
  • so helpful!
  • Very responsive and helpful!
  • quick resolution!
  • Fast and responsive

Source: Agility Customer Support Livechat Feedback