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Agility Support Metrics

All results based on last 90 days, updated weekly

CSAT Score: 97.4%

Customer Satisfaction score (CSAT) is an industry-standard customer experience metric that measures overall satisfaction with the product, service, or support interaction. A score of 90 or above is considered excellent.

Support Response and Resolution Times

Support Response Time (1)

Support Close Time (1)

 

Agility Customer Support Feedback

Last 15 responses.
Responses are posted exactly as typed in customer feedback forms.

  • thanks
  • Understood the problem and actioned a solution.
  • Quick and very helpful.
  • super quick and very helpful
  • Fast and efficient!
  • Really helpful and solved in a minute
  • Claire stayed on the problem until she found a solution. I appreciate it!
  • thanks for the support Gracie!
  • I really appreciated Marika’s rapid response to my request for help and her swift resolution of the issue
  • Amazing thank you
  • Friendly, fast and super helpful
  • so helpful!
  • Marika was very helpful and prompt
  • Fast, very helpful. went above and beyond
  • Fast and responsive

Source: Agility Customer Support Livechat Feedback